How Our Policy Applies to Your Account
Your account is personal and non-transferable. When you deposit via JazzCash, Easypaisa or Raast, each transaction is logged against your registered account number — that record forms part of your account history and is subject to our retention policy. Withdrawal requests are processed only to the
-
1
same wallet or payment method used to deposit, which means your JazzCash or Easypaisa number must stay current in your account settings. If you update your mobile wallet number, raise a request through our support channel before submitting a withdrawal — processing to a mismatched number
-
2
cannot be reversed. Access to the platform is available only where local law permits; if your region becomes ineligible, your account balance remains accessible for verified withdrawal within the timeframe stated in your account notice. We reserve the right to suspend accounts where we detect irregular
-
3
activity, duplicate registrations, or misuse of the payment rails. Platform availability, game access and specific features may vary depending on your device and connection. These terms apply to all sections of zg999, including live casino tables, crash game rooms and sports markets. Any dispute arising from
-
4
your account or a transaction is handled through our formal complaints process — see the support section below for the contact path.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.